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Questions & Answers

Pickerings Lifts Provide the Answers

To assist you we have set out below a selection of common questions and answers. If however you have questions that are not answered here, or if you need any further information, please contact Pickerings Lifts Maintenance Services Group

a. What are the objectives of a Pickerings Lifts service agreement?

b. What coverage do you offer. How local to me is my service engineer?

c. My lift is not a Pickerings lift. Can you maintain it for me?

d. What happens if my lift breaks down?

e. What happens if my lift breaks down with people inside?

f. What happens when the lift 'becomes old'?

a. What are the objectives of a Pickerings service agreement?
Our aims in regularly inspecting a lift under a service agreement are to:

• Systematically check that the lift functions correctly
• Check that all safety features are operating as the designer/manufacture intended
• Clean, lubricate and adjust the various mechanisms to ensure their continued correct operation and to maximise their service life
• Forestall wherever practicable unscheduled breakdowns by preventative maintenance programs
• Ensure the lift is kept in optimum condition

b. What coverage do you offer. How local to me is my service engineer?
Pickerings are a national company but give a truly local service. Our trained service engineers are strategically located around the entire country to provide an excellent and efficient service.

c. My lift is not a Pickerings lift. Can you maintain it for me?
Yes. With 150 years of lift experience and being one of the founder members of the Lift and Escalator Industry Association (LEIA), we have wide knowledge within the industry and access to other manufacturers spares. We are thus able to undertake the servicing of many other makes of lift.

d. What happens if my lift breaks down?
Despite all services and safety checks, your lift could still break down either because of a technical failure, vandalism, misuse, weather extremes, power supply failure etc. As a holder of a Pickerings service agreement, you will receive priority attention and we will do our utmost to restore the lift to normal working order with the least possible delay.

e. What happens if my lift breaks down with people inside?
You should always ensure that appropriate persons located on the premises are trained in the procedures to be followed to release trapped passengers, We can help with this training.

As a general rule, a person alone in a building should not use a lift, but, where this is unavoidable, we strongly recommend that a telephone is provided in the lift car.

Pickerings can install such a communication system for you.

We provide an emergency breakdown service, which is available 24 hours a day, 365 days a year and every effort will be made to attend promptly.

f. What happens when the lift 'becomes old'?
Wear and tear, absolescence, changing use and/or aesthetic needs may mean that, despite regular care, improvements are called for.

Pickerings Service Division will be able to advise on both technical upgrading or improving the appearance of the lift at any time. Our new microprocessor control system can usually be incorporated in most types of existing lifts, whether of our manufacturer or not. This will improve traffic flow and reduce waiting time, thereby greatly improving efficiency. New finishes available can also make the lift car and also make the lift car and entrances more attractive. Such updating can enhance the value of the building and the potential rental income, or just improve the environment, ambience and image of your building of business.

If you require further information or advice on any aspect of your lift, or a survey, please contact your local Pickerings Customer Support Manager. He is there to help.